Access to information in the insurance industry has proven to be a bit of a headache – not because there is too little information, just the opposite. In the past this has lead to confusion with consumers as to whom to trust and which sources are reliable.
The new FIA website has, however, brought some simplicity and a single point of entry to reliable information from and to the industry. The site aims to provide easy access to information for consumers, the media and the industry as a whole.
The site offers a Helpline where questions can be asked and experts in the field will supply answers. It further contains a Hotline where complaints and matters of concern could be lodged. This offers consumers an opportunity to get clarity on issues and raise problems that they experience.
A service provider directory is also available and consumers now have a facility from which they can select a service provider according to area and services rendered. All service providers are FIA registered and can be contacted directly from the listing.
Links to relevant legislation provide easy access to the more technical aspects of the industry and users have do not need to wade through numerous laws to find what they are looking for. Links to role players in the industry provide contact details and access to the major stakeholders in the industry.
All users are invited to sign-up on the RSS feature on the site to stay abreast of news updates.
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